Hopin FAQs & Information

Where is Collective Perspective 2021 being hosted?

Collective Perspective 2021 will be hosted on the online platform Hopin. This virtual space will allow attendees to watch the presentation and participate in the Q&A on the main stage, connect with fellow attendees in the networking area or take part in small group networking in the sessions area.

What is Hopin?

Hopin is an online events platform that will be used to host the Collective Perspective 2021 event. There is nothing to download as Hopin runs in your Chrome browser.

This virtual space offers multiple interactive areas that are optimized for connecting and engaging. Attendees can move in and out of areas of the event just like an in-person event.

Do I need a Hopin profile to register?

Yes, if you attend the BC Chamber AGM in May you will have a profile already. If not, you can set that up when you register on the event page:

  • There are a few steps to getting set up on Hopin:
    • Click the blue ‘join event’ button
    • Select ‘General Admission’ on the left side of the screen
      • If you haven’t used Hopin before, click ‘Create new account’
        • Fill in the required information and wait for the confirmation email to arrive, then use your credentials to access the event
      • If you have used Hopin before click ‘Sign in to join the event’
        • If you attended the AGM in May, you will have a Hopin account
        • Enter your information and then click ‘Complete Order’
    • Once you’ve finished getting logged in, you’ll be taken to the Reception page of the event, from here use the icons on the left to navigate around.
      • The small group networking Sessions and one on one video networking will be live at 4:00 p.m. – you will see red NOW indicators on the icons on the left
      • The presentation and Q&A will be live on the Stage at 4:30 p.m.
    • Want more information? Here’s a video from Hopin, if you’re interested

Are there special requirements to access Hopin?

Yes, Hopin requires:

  • A laptop/desktop (please note: phones/tablets are not supported)
  • Google Chrome or Firefox, fully updated with pop-up blockers disabled, guarantee the best experience (please note: Safari, IE and Edge are not supported)
  • Turn off any VPN, firewall or Adblockers
  • Check your connection & camera/microphone here: https://app.hopin.com/precall
  • Minimum internet speed: 5 mbps down/2 mbps up
  • Closing all unnecessary tabs/applications during the event

MAC users, here is some additional information that might help you with Hopin.

  • Camera or microphone issues
  • Hopin works best in Chrome or Firefox
  • Safari may work for watching sessions but is not ideal for coming on camera during the Policy Sessions

What can I expect within Hopin?

There are four areas of Hopin:

  1. Reception
  2. Main stage
    – The main presentation and Q&A session will take place here
  3. Breakout sessions
    – Small group networking will be held here
  4. Networking

Learn more on Hopin’s website here.

How can I “network” using Hopin?

The networking segment on Hopin is similar to one-on-one meetings on a FaceTime call. This segment is designed to recreate the “coffee-in-the-lobby” conversations or watercooler chats that are important at an in-person event. The networking lounge automates the discovery of new connections. When an attendee participates in the networking, they are matched with a random attendee. Read more about virtual networking on Hopin’s website here.

Where can I find additional Hopin onboarding resources?

  • Read a general overview article of the Hopin platform here.
  • Watch a video walk-through — attendee experience — here.

Are there any technical tips and/or suggestions for attending this Conference?

Yes, please review the BC Chamber of Commerce’s 2021 AGM & Conference: technical requirement guidelines for best practice tips, troubleshooting, device setting instructions and more.


  • Refreshing your browser will clear up most issues (i.e. loss of video or sound issues)
  • Is your screen stuck with a spinning wheel and the message ‘authenticating’?
    • Are you using Chrome? other browsers may work but Chrome is best
    • Is your VPN turned off? (you may still need to close Chrome and reload)
    • Do you have any pop up or ad blockers running? they should be turned off
  • Continuing to experience issues?
    • Try an incognito tab in Chrome (ctrl+shift+n)
    • How’s your internet connection? is anyone else on your Wifi? you can also try turning off the Wifi on devices like tablets and your smartphone – they use more bandwidth than you think